How Quickly can you Recover from a System Failure?

When was the last your system was backed up?

Our worry-free maintenance contract customers routinely have their data backed up by our technicians. However, if you do not have a maintenance contract or don't recall your last system back up then you are at risk in the event of a data disaster.

If your network suffers a catastrophic failure, do not needlessly waste downtime and money while a technician reprograms your system from scratch.  Please request a system backup the next time you schedule an appointment. A technician will perform a thorough system backup and provide a data copy at the time of visit.

Did you know? Save Money on those Routine Service Calls!

An easy remote change from your technician can significantly slash service costs. Most NEC systems support an Ethernet or modem connection to handle the less complex changes. While not all service calls can be resolved remotely, many routine tasks can spare you the travel charge by eliminating a service call. Some examples that can be typically handled off site are name changes, button reprogramming, and ringing changes. Some first level troubleshooting steps can also be taken, depending on your system.

There are also modems available for most voicemail systems which can be invaluable for those with more complicated voicemail directories. While a routine service call may run a non-contractual customer $210, a remote change costs only $60 for the first 15 minutes - a significant savings by any standard.

What do you need to get this capability? If you are an IPKII customer, you already have a built-in Ethernet port on your system, so we would need IP access through your network. Or a modem kit can be purchased for access through a telephone line in place of the Internet. Most new voicemail systems have a built-in modem that can be activated when needed. Users of older NEC voicemail and other systems can purchase a modem kit through us and have it installed.

Here are just a few examples of how remote connections can help you, but please contact us to review your specific needs.

Set up a remote connection for...

An actual service call is still required for...

Name changes

Any changes that require a new cable

Adding button appearances to a phone

Adding a new phone

Making a line ring at an extension

Adding a new phone number

Adding new mailboxes

Adding new equipment

Adding feature buttons

Troubleshooting carrier issues

Checking system alarms

Troubleshooting power issues

Larry Miller Joins Tel-Comp Solutions' Service Department

We proudly introduce Larry Miller as our new service coordinator. Mr. Miller has been a very welcome addition since joining Tel-Comp Solutions in April. He delivers to our clients 28 years of telecommunications industry experience.

Mr. Miller began as a cable installer who soon transitioned into key and PBX systems. Many of his years were in the field supporting NEC clients. He was one of the first technicians to be certified on NEC 2400 and has been installing campus, hotel, and hospital systems in the Delaware Valley and California ever since.

Due to an injury, Mr. Miller decided to seek an inside opportunity in the telecom industry and we were lucky to find him! His experience makes him uniquely qualified to handle the daily issues that are faced by customers and technicians. Larry looks forward to hearing from you when scheduling an installation or service request.

Product Highlights

ACD is not just for Large Call Centers Anymore!

NEC, a leading provider of call center solutions has recently released the InACD application for the IPKII platform.   ACD (automatic call distribution) is at the heart of any successful call center, but can also be vital for any "customer-centric" business. InACD can help you tap into the full potential of your call center. Improve customer service, efficiency, and reduce costs.

How can InACD improve your customer service?

Automate your system by directing your callers to the appropriate staff without lengthy holds or time lag between voice mails and returned calls. A caller can also dial out of queue to another extension while listening to the announcement.

How can InACD improve efficiency and reduce costs?

Manage or handle more calls with ease by paring down the time spent on each call. Also reduce the number of returned voicemails.  IP users can assist a busy office with fielding calls from a remote location by logging in as an agent. Many larger companies can use an IPK II with InACD to handle a department that requires ACD instead of purchasing a larger and more expensive ACD solution.

Do you need to better manage your calls?

Distribute calls based on your needs; for example, you can direct calls based on the longest idle representative, time of day, or the inbound line, depending on preferences. Advanced reporting features can help you evaluate which staff members are handling different types of calls or pinpoint which time is the peak call period.

InACD is a powerful call center in a small package. If you are interested in discovering how InACD can help your business, please contact us at sales@tel-comp.com or at (800) 343-6858 for more detailed information.

Thinking about VOIP?

If your answer is yes, you are in the majority of telecom managers. There are many options on VOIP deployment based on your business' needs. Whether you are considering a move to IP or SIP (session initiation protocol) trunks or just need a way for employees to work efficiently from remote offices, call quality is always the main concern.

NEC has released the EdgeMarc 4500 SOHO (small office home office) router for the NEC Elite, IPKII and NEC 2000 IPS to ensure clear quality for your VOIP applications. The EdgeMarc 4500's robust router presents an affordable solution for small VOIP deployments. Customizable to suit your network, the EdgeMarc 4500 is capable of passive call monitoring to assist with troubleshooting call quality issues.

Is it Time for Training?

Does your staff need a brush-up course on phone system operation? Many customers have scheduled re-training due to staff turnover or changes in their daily business operations.  Training can quickly get your staff up to speed.

Please call us to discuss your requirements. If onsite training is not an option, you can download the current user guides for new employees, and IPK II customers can also use our interactive training feature via our website at http://www.tel-comp.com/telecommunications-training-support-maintenance.htm

Helpful Hints on using your Telephone System

New Feature! Save Time with Call Forwarding

In order to help our customers reduce their service charges we will be providing a troubleshooting or feature tip in each newsletter.

All NEC systems have the capability to forward calls to an extension, a cell phone, or another number. Benefit from a "forward feature" that cuts down on the time it takes to check multiple messages on both your cell and office phone. Simply set the Call forward all setting and arrange to have your calls transfer directly to your cell, then deactivate the forward when returning to the office.

Also set your office voice mail to notify you when receiving a message. Eliminate manual calls throughout the day. Activate this setting by accessing your mailboxes' set up option in the office or on the road.

Please refer to your user guide for detailed instructions, or you can find a copy of your system user guide on our website at http://www.tel-comp.com/telecommunications-training-support-maintenance.htm



Comments & Questions



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